The Japanese unified working hours Standard Insurance repair rare disputes

[Abstract] In this article, we will self-research center in Japan, Ltd. (hereinafter referred to as "self-development center), and Japan AUDATEX Corporation (hereinafter referred to as" AUDA ") practices about Japan's auto insurance car accident given loss system.

Mountain stone of the sand YINHUA Cui Zhenan damage to the car repair standards different unified local harder and harder to motor vehicle traffic accidents, most motor vehicles are added to the vehicle insurance, most of its losses by the insurance company to bear the compensation. But so far, across the country, the motor vehicle repair needs hours of work in the industry has not yet formed a unified standard. Vehicle damaged parts need repair, accident car repairman determine what standard, only the insurance companies and the auto repair industry "Eight Immortals, recount. The insurance company approved car accident repair costs, mostly a reference to the custom of the internal standard to assess the damage. If approved by the insurance company to assess the damage amount is different from the auto repair shop repair quote, can only negotiate to determine maintenance costs and repair shop. As a result, in the case of a lack of uniform standards, high fees and overcharging phenomenon. If you encounter wild speculations repair shop owners do not understand the line I do not know the asking price is reasonable, lose fooled occur. Insurance companies and car owners, car repair shop, prone to contradictions or disputes. If no agreement is reached, the last resort to legal examples are not uncommon. Thus, Tianjin property and casualty insurance companies and vehicle maintenance enterprises, with reference to the standard to determine accident car repair costs. In the actual implementation of the standards process, has to meet the needs of the insurance industry and consumers, pending further verification of the community be. In view of the fact that the country has not yet unified standard repair working hours, and how to build in the future? The Tianjin standards can be spread across the country? These have become the subject must be explored in the future. Explore before, we need to first look at the insurance industry practice in developed countries, watch his worth learning. To this end, this paper describes how approved insurance car accident repair work hours, and how to resolve the conflict between the insurance companies and consumers. In this article, we will self-research center in Japan, Ltd. (hereinafter referred to as "self-development center), and Japan AUDATEX Corporation (hereinafter referred to as" AUDA ") practice, understanding of Japan's car insurance car accident set loss system. The accident set loss car vary repair work hours standardization Japanese vehicles set loss market, has been formed to develop a mature standard working hours system and systematic implementation. Since the research center to develop automotive repair standard working hours, AUDA is to develop good standards in the property and casualty insurance company and auto repair company systematized company. The two companies established insurance company funded by the damage in Japan, for the standardization of insurance accident car to assess the damage and repair costs. Research Center was established in 1973, a joint venture set up by the 16 property and casualty insurance company, is a professional research and development of automotive repair technology and the development of the company car repair work hours. Car accident repair since the research center in order to "achieve the healthy development of the automobile insurance and building a harmonious society of automotive company philosophy, and actively participate in and develop a reasonable standard working hours, to reduce the cost of the repair costs, the auto repair business efficiency.

Since before the establishment of the research center established background from the Research Center, Japan's auto repair costs market did not form a unified standard, a casual industry price of regional and maintenance projects, "fragmented" exist. With the rapidly growing popularity of the automobile in the 1970s, accelerated increase in auto insurance accident led to the vehicle repair the deterioration of the environment and the rising cost of repairs. Repair costs improve insurance car accident which led to the deterioration of the loss ratio, pushing up car insurance premiums, and a substantial increase in the cost of automobile consumption. These are factors that hinder the healthy development of the automotive society. Therefore, the insurance industry, the auto repair industry and consumers began to develop a simple repair costs approved standard sound. Establish healthy repair market in order to improve the efficiency of car insurance set loss, major property and casualty insurance companies in Japan jointly funded the establishment of self-development center.

The formulation of the standard working hours since the research center was just set up, mainly by vehicle routine repair and calculated way to fix the time required to develop the standard working hours. Development of standard working hours should formulate conditions as close to the market generally repair. Vehicle selection has 20,000-30,000 kilometers traveled, vehicle mild paint damage and rust. The ordinary repair factory repair factory simulation with welding machines, body correction machinery and other basic equipment, technical personnel about 3 years experience, the use of parts of the original formal parts of the automobile manufacturers, and considering the economic and safety, maintenance prevail. However, the actual repair of each model standard working hours, and requires a lot of time and labor, inefficient. Investigation and study abroad from the start of 1985, since the research center and the introduction of the base table. Base table, has been detected by the actual test out some basic repair methods, statistical way to come to a reasonable time to repair, such as screw tighten a screw time, processing time of a solder joint, these basic processes time as the base, the need to develop a common base form. After the development of each of the new models of standard working hours, as long as the research of the structure of the new models can be formulated by the statistics of a standard repair working hours. Develop substantially increase the efficiency of the standard working hours, can come up models. Year since the inquiry center to develop domestic and imported cars 40 -45 models standard working hours.

Since research center to develop the standard working hours since the inquiry center to develop a following car accident repair standard working hours:

(1) disassembly to replace the standard working hours, disassembly and replacement of damaged parts of the standard working hours required to develop in accordance with each of the models, the standard penetration rate has reached 90% in the auto repair industry.

(2) Buxiu spraying standard working hours, standard working hours required by the painting based paint job that outside board, formulated in accordance with each of the models, the standard penetration rate has reached 70% in the auto repair industry.

(3) outside Banban gold standard working hours, and that the outer plate sheet metal job required standard working hours, the standard uniform application of all vehicles in the auto repair industry penetration has reached 40%.

(4) frame correction standard working hours, that is, the frame part by correcting mechanical skeleton recovery correction required standard working hours, the standard uniform application of all vehicles in the auto repair industry penetration has reached 30% .

The upgrade of the standard working hours in order to maintain a reasonable standard working hours, since the research center through market research and re-examine the content in a timely manner, and constantly upgrade the existing standard working hours. In addition, in order to ensure the objectivity and transparency of the standard working hours a year to carry out an exchange of views, and university professors, lawyers, consumers, and the development of methods and content of the extensive exchange of standard working hours. These research results to the popularity of member companies by way of regularly issued journals and upgrade the current standard working hours. Car damage Graphic Communication networks offer a systematic set loss AUDA was established in 1974, a joint venture set up by the 12 property insurance companies, vehicle prices, component prices, as well as the car accident repair standard working hours data systematization, and to develop into software sales and management company to assess the damage. In the the AUDA system not born when the accident car needs repair quote, from a large explanatory information library 11 find the needed parts and prices, but also to confirm the working hours of the job, the repair shop takes a lot of time and labor. So the laborious set loss methods do not guarantee the accuracy of set loss, resulting in a lot of contradictions. The AUDA systems not only included a huge database of auto parts catalog and price, and the implementation of a systematic series of business all job working hours, part confirmation and order management, be able to quickly and accurately quoted, and improve business efficiency. AUDA is established to serve the investigation and to assess the damage to the property and casualty insurance company business, However, with the rapid development of the IT industry in the late 1990s, the company's strategy has significant changes, mainly developed set loss products quickly to the car repair industry popularity. The company's main products involve software products, regular publications and image transmission network services.

Software class AUDA flagship product Auda Seven, is mainly used for domestic vehicles set loss. The system contains 1071 kinds of Japanese-made cars, imported cars two set loss. Imported vehicles set loss Acespro Ⅱ. The system includes 118 kinds of imported cars, 77 kinds of trucks, motorcycles 209 kinds of Japanese-made cars 34 kinds of data. The two systems basically covers all models available in the market, which has greatly improved the efficiency of car accident set loss.

2. Publications class system on the vehicle price, the prices for parts, car accident repair standard working hours with the replacement of the vehicle constantly change. In order to cope with change, AUDA regularly issued publication, the latest standard timesheets at any time to provide member companies, to maintain the latest state of the system.

3 Auda Photo Base image transfer Web page image transfer, photo transfer services provided to the member companies of the car accident, the repair company can use the the Auda Seven system formulated quoted in an car accident car accident photos sent together to the insurance company, The insurance companies do not have to the site also can determine whether the price of the repair facility. Currently, the system can be directly connected to the 16 property and casualty insurance companies and two Freemasonry company (Masonic similar to the trade union organizations, it is an important task is to provide insurance coverage and compensation to members, Freemasonry also applies to insurance law). The unified national implementation of the working hours standardization bound one of the major gaps of our insurance companies and foreign advanced counterparts. Only provide a higher level of service, in order to provide better insurance coverage for the majority of the insured, the objective of safeguarding the interests of the insured, in order to enhance the competitiveness of the insurance company. We can learn from the advanced experience of foreign countries, the means of the use of information technology to support and improve the service. Although China has not yet created a unified national car accident repair work hours standard fixed, but it is imperative to develop national standards. Have some Chinese companies to actively promote accident car repair develop and promote standard fixed working hours, I believe the near future can bring state-of-the-art services for the automotive society.

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